Return policy

We want you to completely satisfied with your ByRozerin order.

We do not offer free returns, if you wish to return the clothing order at your own cost in 14 days of receipt, please contact us on for instructions on how to return an item. This does not apply to articles bought on sale, they can not be returned.

Our candles are individually hand poured in small batches to ensure the highest quality possible. They may vary slightly in scent, color and appearance due to the nature of soy wax. We do NOT offer refund or exchange therefore please choose our products carefully prior to purchasing. For damaged of incorrect product, please contact us within 7 days of delivery. 

Always mention the full description and reference of the items and the reason for the return.



We would also ask that you take care in folding and repacking your item to ensure it arrives back to us in a resalable condition. The product must be in new condition and with all the original labels and tags attached.

If the product is ruined, washed or used the item shall not be refunded. If it is possible, please provide us with a tracking number.

Please note the customer shall be held responsible for the delivery and all the shipping fees until it reaches ByRozerin warehouse.



Once we have received and inspected your returned product, provided it meets the above conditions, you will receive an email notifying you that we have received your returned item and you will receive a refund for the price you paid for the item (excluding postage), within 15 working days of us receiving the return. Refunds will be made to your original method of payment.

ByRozerin does not refund if there is refusal on delivery due to non payment of duties and taxes.



If the product is lost or damaged, you should immediately report this to us in 14 days after delivery.